FAQ: Changeling: The Lost 2nd Edition
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What is the "At Cost" POD Option? When will I receive the POD Option?

Several reward tiers will include a coupon for "at cost" Print on Demand physical books you can choose to purchase from DriveThruRPG.com, usually some time after the PDF has been released. This allows us time to collect errata and revise the final ready-for-print file before sending it to publication. You DO NOT need to take advantage of this discount PoD offer as it does not affect in any way your pledge rewards. Note that there will be a shipping charge issued by DriveThruRPG.com whenever a PoD product is ordered.

Once the PDFs are sent out, we will take a period to collect errata and corrections, and prepare the final print files. These are the files used in the printing of the hardcover book. Once those have been sent off to the printer, the Print-On-Demand (POD) versions of those files will be prepared and uploaded to DrivethruRPG.com. Once that is completed, you will be sent a link to purchase the POD version. It's noted as "at-cost" because you will not be paying for the content (which is the PDF you've received), only the cost of printing by DrivethruRPG's POD partner. Again, note that you may be paying a shipping cost at the time of POD purchase.

Last updated: January 24, 2018 11:37

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Contact Us